Forum guidelines
A few simple rules keep this a place where hosting companies get real answers.
Be kind and assume good intent#
Everyone here runs a business and has been stuck at some point. Be patient with people who are new to billing software, polite when you disagree, and never personal. Harassment, insults and discrimination are removed and lead to a ban.
Ask questions that can be answered#
- Search first. Your question may already have an answer in the User Guide or an earlier topic.
- Use a clear title that names the problem, such as "Stripe payment marked paid but the service was not created".
- Give the details: your CoreInto and PHP versions, your hosting (cPanel, Plesk, a VPS…), what you did, what you expected and what happened, with the exact message.
- Post logs as code blocks between three backticks, trimmed to the lines that matter.
- Mark the answer that solved it, so the next person finds it quickly.
Keep private data private#
Never post passwords, licence keys, API keys, gateway secrets, your clients' personal data or invoice details. Replace domains and addresses with example.com and 203.0.113.10. If you posted something by mistake, report your own post and a moderator will remove it.
No spam, no advertising#
Links are welcome when they help answer a question. Posts that advertise hosting, services or products, link farms and SEO posts are removed and the account banned. Partners can be listed in the partners directory instead.
Stay on topic#
The forum is about CoreInto and running a hosting business on it. Use the right category, and start a new topic for a new question instead of adding to an old one. Feature ideas belong on the ideas board, where everyone can vote.
How moderation works#
New members' first posts are checked by a moderator before they appear, and so are posts with many links. Anyone can report a post with the Report link; moderators review every report. Repeated or serious breaches lead to a suspension or a ban.
Security issues and urgent problems#
Never post a security issue in public: report it privately as described on our security page. For urgent problems with your installation, or anything involving private data, open a support ticket.